AUREON CONTACT CENTER
Aureon Contact Center delivers the optimal customer support experience by developing a deep understanding of your business. Our dedicated teams work as an extension of your team – connecting with your users and staff to understand and resolve support issues. We are on your front line and go the extra mile to enhance productivity through dedicated IT help desk and customer support solutions.
Entirely US-based
High First-call Resolution
Highly Educated Workforce
Low Overhead Facility Costs
Neutral Dialect
Low Turnover
Multiple Centers with Redundancy
CURRENT SUPPORT ROLE EXAMPLES
Level I IT Support for Group of Communities
First Point of Contact for staff and users for IT-related issues
Prompt resolution of most common issues on behalf of IT team
Branded dedicated support with calls answered in partner’s name
Flexible hours including 24/7, year-round, nights/weekends
Operate in coordination with existing in-house team, enabling IT staff to focus on more complex issues
Live Answer for Inbound Sales & Inquiry Calls & Web Contacts
Dedicated Response Line to promptly field and handle inquiries
Gather caller data, provide information & offer to schedule onsite visit with in-house team
Enables complete tracking of advertising efforts and results
Make follow-up reminder calls prior to visit or after visit as appropriate
Operate in coordination with existing in-house team
To learn more about Aureon Contact Center solutions, please contact:
Kyle Brauckman brauckmankyle@lcsnet.com
