Aureon Contact Center

AUREON CONTACT CENTER

Aureon Contact Center delivers the optimal customer support experience by developing a deep understanding of your business. Our dedicated teams work as an extension of your team – connecting with your users and staff to understand and resolve support issues. We are on your front line and go the extra mile to enhance productivity through dedicated IT help desk and customer support solutions.

 

Entirely US-based

High First-call Resolution

Highly Educated Workforce

Low Overhead Facility Costs

Neutral Dialect

Low Turnover

Multiple Centers with Redundancy

 

CURRENT SUPPORT ROLE EXAMPLES

Level I IT Support for Group of Communities

 

First Point of Contact for staff and users for IT-related issues

Prompt resolution of most common issues on behalf of IT team

Branded dedicated support with calls answered in partner’s name

Flexible hours including 24/7, year-round, nights/weekends

Operate in coordination with existing in-house team, enabling IT staff to focus on more  complex issues

 

Live Answer for Inbound Sales & Inquiry Calls & Web Contacts

Dedicated Response Line to promptly field and handle inquiries

Gather caller data, provide information & offer to schedule onsite visit with in-house team

Enables complete tracking of advertising efforts and results

Make follow-up reminder calls prior to visit or after visit as appropriate

Operate in coordination with existing in-house team

 

 

To learn more about Aureon Contact Center solutions, please contact:

Kyle Brauckman brauckmankyle@lcsnet.com